We pride ourselves on quality over quantity. When you order coffee from us, your order is received, put with a few others and then planned for roasting, packaging and shipping. Generally we get coffees on next day, on occasion it can take up to 2 days for your order to ship. We promise to keep these ocassions rare. Rest assured, we are taking very special care of your coffee.
We unfortunately cannot take returns on roasted coffee. This is due to the fact that it is a food item with a short shelf life. We want you to love your order as much as we do. If there any issues, please use the contact us form or call us at (515) 292 2425 and let us know about the. We promise to do all that we can in order to get you back on the right track.
We do accept returns on items that are defective or unused. Please be sure to return or exchange them within 30 days from your order.
We try to steer clear of defining our coffees to much. They are all greatand unique in their own right. We see ourselves as roasting common persons coffee. We seek to highlight origin characteristics, while making the cup enjoyable and balanced.
We utilize a variety of resources in order to procure awesome green coffee. We work with farmers, associations, exporters and importers in order to bring the seasons freshest coffees to your door. We look for transparency, fair labor practices, honesty and authenticity when building partnership with our coffee friends. Many of our coffees are Certified Organic.
Truth be told we are learning that there isn't one set relationship to model after in coffee. Again, we seek transparency, openness and quality it all areas. We are new at this but learning quickly, that you define the relationship to exist within. We aim to be active players in pursuing quality, in both coffee and life.
We aim to provide pillars of quality to your coffee program by serving you with our in house support teams. We offer Technical Support, Sales Support, Education and Training, and of course the best coffees we can find - roasted to order. Partnering with cafes, restaurants, hotels, and grocery stores is what we do. Windmill Coffee Roasters is here to do whatever we can to ensure the success of your coffee program.
Our training programs include a wide variety coffee education classes. We have experience in advanced barista techniques, United States Barista Championship competition training, coffee bar design, equipment selection and more. We are For Hire to everyone, and available for discounted or free rates to our wholesale accounts. Contact us here!